Terms & Conditions
1. For whom are these terms and conditions of business applicable?
These terms and conditions of business apply to all contracts concluded between the customer and the vendor via our online shop www.we-love-aroids.com. For the purpose of these T&Cs, customers are both consumers and entrepreneurs.
Consumers are natural persons who conclude the legal transaction for purposes that can be attributed to neither commercial nor independent professional activities.
Entrepreneurs are natural persons, legal entities or legal partnerships that exercise their commercial or independent professional activity in the conclusion of the legal transaction.
2. With whom and how does the contract come into effect? Is the contract text stored? What dispute resolution options are available?
2.1 In the event of contractual agreement, the contract is concluded with
Mülheimer Str. 84
45145 Essen, GERMANY
2.2 The presentation of products in our online shop does not constitute a legally binding contract offer on our part, but rather a non-binding invitation to customers to order these products. By ordering the desired product the customer submits an offer, which is binding on their part, to conclude a purchase agreement.
2.3 When this order is received in our online shop, the following provisions apply: The consumer submits a binding contract offer by successfully completing the order process operated in our online shop.
The order takes place through the following steps:
- Select the desired product.
- Confirm by clicking on the button “Add to Shopping Cart”.
- Check the information in the basket.
- Press the “Checkout” button.
- Enter order- and billing address.
- Select the payment method.
- Final check and correction of the data entered and accepting the T&Cs.
- Binding placement of the order takes place by pressing the “Send Order” button.
Prior to binding placement of the order, the customer is able to access and check their information once again by pressing the “Back” button on their internet browser and returning to the web page on which the customer information is logged. Here, the customer can correct any erroneous entries or cancel the order process by closing the internet browser. We confirm receipt of the order immediately with an automatically generated email (“order confirmation”). With this confirmation, we accept your offer.
2.4 We provide non-binding information about the goods offered in our online shop through our social media channels, such as Instagram. You are welcome to send us non-binding pre-orders by email. Acceptance of such pre-orders is subject to availability, confirmation from us and final agreement with you.
2.5 Storage of the contract text with orders via our online shop: We save the contract text and send you the order details and our T&Cs by email.
2.5 The European Commission has set up a platform for the settlement of disputes between consumers and online vendors, in accordance with Art. 14 Section 1 of the ODR directive. This is the so-called OS platform. You can utilise this dispute settlement system in case of disputes with us. To access the platform, please click on the following link: http://ec.europa.eu/consumers/odr/.
3. What prices, delivery and payment conditions apply?
3.1 The prices displayed on our website at the time of order placement apply. We reserve the right to correct any obvious errors.
3.2 Unless the product description of the vendor says otherwise, the prices quoted include the statutory VAT (currently 7% respective 19%) and other price components. In addition, there are any shipping costs, which - insofar as they apply - are specified in the order overview. You can also find information on our “Shipping” page.
3.3 You have the option of paying in advance.
3.3.1 When paying in advance, you are obliged to pay the purchase price immediately after conclusion of the contract. In this case, the total amount (purchase price plus delivery and shipping costs) must be transferred to the account, which will be communicated to you in our confirmation email..
4. How can I revoke my contract?
Consumers have the right of revocation. The contract can be revoked in accordance with the conditions set out in the cancellation policy. To exercise the revocation, you can use the cancellation form attached to the revocation declaration.
5. When is the above right of revocation excluded?
Among other things, the right of revocation does not exist or expires for contracts
- for the delivery of goods which are not suitable for return for reasons of health protection or hygiene reasons and whose sealing was removed after delivery or which were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs;
- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
6. What delivery and dispatch conditions apply?
6.1.1. So that our plants do not travel to you unnecessarily long, we avoid the weekend when shipping. We therefore only ship the plants on Mondays and Tuesdays. For example, if your order reaches us on a Wednesday or Thursday, the delivery may take up to a week. However, the plant itself is only dispatched for a minimum of days and is thus protected in the best possible way.
6.1.2 We don’t deliver to packing stations.
6.2 For Consumers
6.2.1. When the goods are handed over, the risk of accidental loss and accidental deterioration of the goods passes to the consumer. This also applies to mail order purchases. The handover is faked from the point at which the consumer is in default of acceptance.
6.2.2. We would like to complain about obvious material or manufacturing defects in the goods delivered directly to us or to the employee of the carrier who delivers the goods. Failure to do so will not affect the consumer's statutory rights.
6.3 For Entrepreneurs
6.3.1 The risk of accidental loss and accidental deterioration of the goods passes to the entrepreneur himself or a person authorized to receive the goods. When purchasing a shipment, the decisive point is the delivery of the goods to a suitable transport person.
6.3.2 Returns are made at the entrepreneur's risk and free domicile to our aforementioned business address. The entrepreneur bears the costs for returns. This does not apply to the sale of newly manufactured items.
6.3.3. The entrepreneur must report obvious defects in the goods immediately, but at the latest within 14 days, in writing with the return slip. The period begins with receipt of the goods. To meet the deadline, it is sufficient to send the notice of defects in good time. If the entrepreneur does not meet the obligation to report defects, the goods are deemed to have been approved with regard to the defect.
7. Retention of title
We reserve ownership of all goods delivered by us until payment (for entrepreneurs: until payment of all our claims from the business relationship).
8. What warranty rights do I have?
8.1 The statutory warranty applies unless otherwise specified.
9. What liability conditions apply?
9.1 In accordance with the legal regulations, the vendor shall be liable without limitation for damages due to the injury to life, body or health, which arise due to a wilful or negligent violation of obligations, and for other damages that arise due to a wilful or grossly negligent violation of obligations, as well as malice. Furthermore, the vendor shall be liable without limitation for damages covered by liability according to statutory legal regulations, such as the Product Liability Act, and where guarantees have been provided.
9.2 In the case of damages that are not covered by point 10.1 and that are the result of simple or minor negligence, the vendor shall be liable insofar as this negligence pertains to the infringement of contractual obligations, the fulfilment of which is essential for the correct execution of the contract and the fulfilment of which the customer should be able to regularly rely upon (so-called cardinal duties). In this case, the liability of the vendor is restricted to contract-typical, foreseeable damages.
9.3 In the event of violations of such contract obligations arising due to minor negligence, which are not covered by point 10.1 or point 10.2 (so-called minor contractual obligations), the vendor shall be liable to consumers - this is limited to contract-typical, foreseeable damages.
9.4 Any further liability is excluded.
10. Final provisions
10.1 The law of the Federal Republic of Germany applies. This choice of law shall only apply to consumers, who conclude the contract for non-professional or non-commercial purposes, if the granted protection has not been withdrawn through compelling provisions of the law of the state in which the consumer has their usual place of residence.
10.2 The provisions of the United Nations Convention on Contracts for the International Sale of Goods (UN sales law) is excluded.
10.3 The contract language is German and English.
Terms and conditions for the redemption of vouchers
1. Where can the voucher be redeemed?
The voucher can only be redeemed at we-love-aroids.com. It does not apply to our Spreadshirt shop.
2. How long can the voucher be redeemed?
The voucher and any remaining credit can be redeemed by the end of the third year after the year in which the voucher was purchased.
3. By whom can the voucher be redeemed? Is the voucher transferable?
The voucher is transferable. The seller can pay the respective owner with discharging effect. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of authorization of the respective owner.4. For which products can the voucher be redeemed?
The voucher can only be used for the purchase of goods and not for the purchase of additional vouchers.
5. How many vouchers can be redeemed per order?
Only one voucher can be redeemed per order. The voucher can only be redeemed before completing the order process. Subsequent billing is not possible.
6. What happens to the remaining credit if the value of the voucher exceeds the value of the goods purchased with it?
Any remaining credit that exceeds the value of the purchased goods expires. The buyer is not entitled to a refund of the overdue amount.