Shipping and Returns

Our promise

We only send healthy plants that have been controlled by us for pests.

We are a plant passport certified company, which is regularly inspected by the responsible phytosanitary office and meets all requirements for pest control and plant health.

Return + exchange

In general, we do not recommend returning plants, as each shipping process means extreme stress for a plant. The plant may suffer so much from reshipment that it suffers even greater damage, dies or at least takes a very long time to recover.

Unfortunately, we cannot offer refunds for plants that are not returned to us in perfect condition or have suffered too much from being returned. Especially at very low temperatures (below 10 degrees at night) or very high temperatures (above 30 degrees), re-shipping the plant can cost its life.

Please think very carefully about a return under the above mentioned-reasons. Every plant from us comes with care instructions that describe in detail how to care for it properly after shipping so that it recovers quickly. We are also happy to give you additional advice for individual cases.

The buyer is responsible for the return shipment and bears the full costs for it.

We can only accept the return if the plant is sent back to us in the original box and appropriate padding/packaging.

We cannot offer refunds for random or poorly packaged returns. If you are unsure, we are happy to give you advice on how to return the plant properly.

Damage

We cannot guarantee refunds for slight damage to plants caused by transport, e.g. torn leaves, occasionally broken roots, or occasionally broken stems and yellow leaves. Since plants are living beings, they do not reduce the value of the plant.

You always buy the plant that is in the photos.

Shipping

We ship within Germany and to all EU countries!

Shipping days/Shipping time

Our plants are only shipped on Mondays and Tuesdays to avoid unnecessarily long shipping times over the weekend.

The duration of the shipping depends on the shipping method you have chosen:

  • Standard shipping within Germany usually - 1-2 working days
  • Express shipping within Germany usually - 1 working day
  • Standard international shipping DPD - 2-4 working days
  • Standard international shipping DHL - 3-5 working days
  • Express international shipping DHL - 1 working day

Shipping costs

We ship by DPD and DHL. Express shipping is only possible with DHL Express.

The desired company and shipping method can be selected in the checkout process.

Germany

DHL 8,00 €
DPD 8,00 €

 

International Shipping DHL

Zone 1 Zone 2 Zone 3
18,00 € 20,00 € 23,00 €
Belgium UK Bulgaria
Denmark Italy Estonia
France Sweden Greece
Luxembourg Slovakia Ireland
Netherlands Slovenia Croatia
Austria Spain Latvia
Poland Hungary Lithuania
Czech Republic   Malta
    Portugal
    Romania
    Cyprus

 

International Shipping DPD

Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7
18,00 € 20,00 € 23,00 € 25,00 € 28,00 € 32,00 € 56,00 €
 Belgium  Denmark France  Italy  Ireland  Estonia  Bulgaria
 Netherlands  Czech Republic  UK  Poland Portugal  Finnland Greece
 Austria      Slovakia  Sweden Croatia  Romania
 Luxembourg      Slovenia  Spain  Latvia  
       Hungary    Lithuania  

 

Weather

In strong weather conditions such as extreme heat/very cold temperatures, we reserve the right to wait with the shipment and ship the plants only when weather conditions are suitable.

If the plant is to be sent against our advice, the buyer bears the full risk and no claims for replacement or return can be made by the buyer.

Parcel damage/transport damage

Should a parcel arrive damaged, we ask you to take pictures of the damage and any damaged contents immediately after receipt of the parcel. Without photographic evidence we cannot guarantee a refund.

Please report any damage within 24 hours.

We cannot guarantee refunds for slight damage to plants caused by transport, e.g. torn leaves, occasionally broken roots, or occasionally broken stems and yellow leaves. The plant will recover quickly and put out new leaves.

Non-deliverability

If a parcel cannot be delivered due to incorrect address information on the part of the buyer, or if it is not picked up from a pick-up store, we will charge a flat rate of 25€.

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