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Shipping and Returns

Our promise

We only send healthy plants that have been controlled by us for pests.

We are a plant passport certified company, which is regularly inspected by the responsible phytosanitary office and meets all requirements for pest control and plant health.

Return + exchange

Since plants are living goods, we cannot offer returns.

We are in no control about what you do with your plant after receiving it, so we cannot offer a 100% guarantee. Therefore we are not offering a refund for living goods. Our plants have been controlled before shipping by us and a responsible office. If the state of the plant decreases rapidly after arrival, please get in touch with us. Explain your problem with pictures and we will try to give you tips since most problems occur due to not optimal care or conditions.

Returns

If we agree to a return in an exceptional case, the buyer is responsible for the return shipment and bears the full costs for it. We can only accept the return of the plant if it is sent back to us in the original box and appropriate padding/packaging. We also recommend choosing shipment with tracking. If a package gets lost, the buyer bears the full risk. We cannot offer refunds for arbitrary or poorly packaged returns. If you are unsure, we are happy to give you advice on how to return the plant properly.

Unfortunately, we cannot offer refunds for plants that are not returned to us in perfect condition or have suffered too much from being returned. Especially at very low temperatures (below 10 degrees at night) or very high temperatures (above 30 degrees), re-shipping the plant can cost its life.

Please think very carefully about a return under the above mentioned-reasons. Every plant from us comes with care instructions that describe in detail how to care for it properly after shipping so that it recovers quickly. We are also happy to give you additional advice for individual cases.

Damage

We cannot guarantee refunds for slight damage to plants caused by transport, e.g. torn leaves, occasionally broken roots, or occasionally broken stems and yellow leaves. Since plants are living beings, they do not reduce the value of the plant.

You always buy the plant that is in the photos.

Shipping

We ship within Germany and to all EU countries plus switzerland!

Note on shipping to countries outside the EU

For shipments outside of the EU, additional taxes, such as VAT, or costs (e. g. customs duties) may be added to your order, which are not paid via us or which will not be invoiced by us, but are payable by you directly to the relevant customs or tax authorities. Please contact these authorities for details.

Shipping days/Shipping time

Our plants are only shipped on Mondays and Tuesdays to avoid unnecessarily long shipping times over the weekend.

The duration of the shipping depends on the shipping method you have chosen:

  • Standard shipping within Germany usually - 1-2 working days
  • Express shipping within Germany usually - 1 working day
  • Standard international shipping DPD - 2-4 working days
  • Standard international shipping DHL - 3-5 working days

Shipping costs

We ship by DPD and DHL. Express shipping is only possible with UPS.

The desired company and shipping method can be selected in the checkout process.

Due to intern processes shipping for plants and posters can't be combined.

Germany

  Plant Poster
DHL 8,00 € 8,00 €
DPD 8,00 € 8,00 €
UPS Standard 10,00 € n/a
UPS Express 20,00 € n/a


International Shipping DHL

Zone 2  Zone 3  Zone 1 non-eu 
Plant n/a Plant 23,00 € Plant 28,00 €
Poster 17,00€ Poster 17,00 € Poster n/a
Hungary Bulgaria Switzerland
Italy Croatia  
Slovakia Cyprus  
Slovenia Estonia  
Spain Finland  
Sweden Greece  
  Latvia  
   Lithuania  
   Malta  
   Romania  
  Ireland  

 

International Shipping DPD

Zone 1  Zone 2  Zone 3  Zone 4 
Plant 18,00 € Plant 20,00 € Plant 23,00 € Plant 25,00 €
Poster 13,00 € Poster 14,00 € Poster 16,00 € Poster 19,00 €
 Belgium   Denmark  France   Italy 
 Netherlands   Czech Republic      Poland 
 Austria         Slovakia 
 Luxembourg         Slovenia 
          Hungary 

 

Zone 5  Zone 6  Zone 7 
Plant 28,00 € Plant 32,00 € Plant 56,00 €
Poster 22,00 € Poster 26,00 € Poster n/a
Portugal    Estonia   Bulgaria 
Sweden   Finnland  Greece 
Spain   Croatia   Romania 
   Latvia    
    Lithuania    

 

International Shipping UPS

Zone A  Zone B  Zone C  Zone D 
Plant 25,00 € Plant 30,00 € Plant 30,00 € Plant 40,00 €
Austria  Croatia Bulgaria Switzerland 
Belgium Denmark Cyprus  
Czech Republic France Estonia    
Luxembourg Hungary Finland    
Netherlands Italy Greece    
Poland Romania Ireland  
  Slovakia Latvia  
  Slovenia Lithuania  
    Malta  
    Portugal  
    Spain  
    Sweden  

 

Weather

In strong weather conditions such as extreme heat/very cold temperatures, we reserve the right to wait with the shipment and ship the plants only when weather conditions are suitable.

If the plant is to be sent against our advice, the buyer bears the full risk and no claims for replacement or return can be made by the buyer.

Parcel damage/transport damage

Should a parcel arrive damaged, we ask you to take pictures of the damage and any damaged contents immediately after receipt of the parcel. Without photographic evidence we cannot guarantee a refund.

Please report any damage within 24 hours.

We cannot guarantee refunds for slight damage to plants caused by transport, e.g. torn leaves, occasionally broken roots, or occasionally broken stems and yellow leaves. The plant will recover quickly and put out new leaves.

Non-deliverability

If a parcel cannot be delivered due to incorrect address information on the part of the buyer, or if it is not picked up from a pick-up store, we will charge a flat rate of 25€.

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