Shipping and Returns

Our promise

We only send healthy plants that have been controlled by us for pests.

We are a plant passport certified company, which is regularly inspected by the responsible phytosanitary office and meets all requirements for pest control and plant health.

Return + exchange

Since plants are living goods, we cannot offer returns.

We are in no control about what you do with your plant after receiving it, so we cannot offer a 100% guarantee. Therefore we are not offering a refund for living goods. Our plants have been controlled before shipping by us and a responsible office. If the state of the plant decreases rapidly after arrival, please get in touch with us. Explain your problem with pictures and we will try to give you tips since most problems occur due to not optimal care or conditions.

Returns

If we agree to a return in an exceptional case, the buyer is responsible for the return shipment and bears the full costs for it. We can only accept the return of the plant if it is sent back to us in the original box and appropriate padding/packaging. We also recommend choosing shipment with tracking. If a package gets lost, the buyer bears the full risk. We cannot offer refunds for arbitrary or poorly packaged returns. If you are unsure, we are happy to give you advice on how to return the plant properly.

Unfortunately, we cannot offer refunds for plants that are not returned to us in perfect condition or have suffered too much from being returned. Especially at very low temperatures (below 10 degrees at night) or very high temperatures (above 30 degrees), re-shipping the plant can cost its life.

Please think very carefully about a return under the above mentioned-reasons. Every plant from us comes with care instructions that describe in detail how to care for it properly after shipping so that it recovers quickly. We are also happy to give you additional advice for individual cases.

Damage

We cannot guarantee refunds for slight damage to plants caused by transport, e.g. torn leaves, occasionally broken roots, or occasionally broken stems and yellow leaves. Since plants are living beings, they do not reduce the value of the plant.

You always buy the plant that is in the photos.

Shipping

We ship within Germany and to all EU countries!

Shipping days/Shipping time

Our plants are only shipped on Mondays and Tuesdays to avoid unnecessarily long shipping times over the weekend.

The duration of the shipping depends on the shipping method you have chosen:

  • Standard shipping within Germany usually - 1-2 working days
  • Express shipping within Germany usually - 1 working day
  • Standard international shipping DPD - 2-4 working days
  • Standard international shipping DHL - 3-5 working days
  • Express international shipping DHL - 1 working day

Shipping costs

We ship by DPD and DHL. Express shipping is only possible with DHL Express.

The desired company and shipping method can be selected in the checkout process.

Germany

DHL 8,00 €
DPD 8,00 €


International Shipping DHL

Zone 3
23,00 €
Bulgaria
Croatia
Cyprus 
Estonia 

Finland 

Greece

Latvia
Lithuania
Malta
Romania


International Shipping DPD

Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7
18,00 € 20,00 € 23,00 € 25,00 € 28,00 € 32,00 € 56,00 €
 Belgium  Denmark France  Italy  Ireland  Estonia  Bulgaria
 Netherlands  Czech Republic  UK  Poland Portugal  Finnland Greece
 Austria      Slovakia  Sweden Croatia  Romania
 Luxembourg      Slovenia  Spain  Latvia  
       Hungary    Lithuania  

 

Weather

In strong weather conditions such as extreme heat/very cold temperatures, we reserve the right to wait with the shipment and ship the plants only when weather conditions are suitable.

If the plant is to be sent against our advice, the buyer bears the full risk and no claims for replacement or return can be made by the buyer.

Parcel damage/transport damage

Should a parcel arrive damaged, we ask you to take pictures of the damage and any damaged contents immediately after receipt of the parcel. Without photographic evidence we cannot guarantee a refund.

Please report any damage within 24 hours.

We cannot guarantee refunds for slight damage to plants caused by transport, e.g. torn leaves, occasionally broken roots, or occasionally broken stems and yellow leaves. The plant will recover quickly and put out new leaves.

Non-deliverability

If a parcel cannot be delivered due to incorrect address information on the part of the buyer, or if it is not picked up from a pick-up store, we will charge a flat rate of 25€.

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